Introduction
This Privacy Policy defines how Sundale Country Club (“the Company,” “we,” “our,” or “us”) collects, stores, protects, and uses personal data and other information provided by users (“you” or “your”) through our website, mobile applications, and any other platforms or services operated by us (collectively referred to as “the Services”). We are committed to protecting your privacy and ensuring compliance with international data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Please review this Privacy Policy carefully before using our Services. By accessing or using our Services, you agree to the terms of this Privacy Policy.
Information We Collect
Personal Information
We may collect and process the following types of personal information:
- Contact Information: Including your name, email address, mailing address, and telephone number.
- Account Information: If you create an account with us, we may collect login information, such as usernames and passwords, for authentication and account management.
- Billing Information: If you make purchases through our Services, we may collect payment card details or other financial information.
- Reservation Information: If you make a reservation or book an appointment using our Services, we may collect details about the reservation or appointment.
- User-Generated Content: Any information you voluntarily provide through the Services, such as reviews, comments, or other interactive content.
Usage Data
We also collect non-personal information, often referred to as “usage data,” when you interact with our Services. This may include:
- Device Information: We collect technical information about the devices you use to access our Services, such as IP address, browser type, operating system, device identifiers, and mobile network information.
- Log Data: Our servers automatically record certain information about your use of the Services, including your search queries, pages visited, date and time of access, and referring/exit pages.
- Cookies and Tracking Technologies: We may use cookies, pixels, tags, and other tracking technologies to enhance your experience, improve our Services, and track your interactions, preferences, and progress within the Services.
Data Collection Limitation, Storage, and Protection
We collect personal information from you only when it is necessary to provide the Services or if you voluntarily provide such information. We will only keep your personal information for as long as it is reasonably necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage methods can be guaranteed to be completely secure, so we cannot guarantee the absolute security of your personal information.
Use of Data
We use the collected data for various purposes, including:
- Providing and Improving the Services: To facilitate and personalize your user experience, respond to your requests, process transactions, and enhance the functionality and performance of our Services.
- Customer Support: To address your inquiries, comments, or concerns and provide technical assistance.
- Analytics and Research: To analyze trends, monitor the usage of the Services, improve our marketing strategies, and understand user preferences.
- Communications: To communicate with you, inform you about updates, news, promotions, or offers related to the Services (only if you opted in), and provide important notices regarding changes to our policies or terms.
Users’ Rights
Access, Correction, and Deletion
As a user, you have the right to access, correct, and delete personal information we hold about you. If you would like to request access, correction, or deletion of your personal data, please contact our Data Protection Officer (DPO) using the contact details provided at the end of this Policy.
Objection to Processing
You also have the right to object to the processing of your personal information for specific purposes. Please contact our DPO if you wish to raise an objection.
Data Portability
Upon request, we can provide you with a copy of your personal information in a structured, commonly used, and machine-readable format.
Withdrawal of Consent
If you have given consent to the processing of your personal information, you have the right to withdraw that consent at any time. Such withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.
Data Security and Third-Party Data Sharing
We take data security seriously and ensure the implementation of reasonable measures to safeguard your personal information. These measures include encryption, access controls, regular security tests, and other industry-standard practices.
We do not share your personal information with any third parties, except as described below:
-
Service Providers: We may engage trusted third-party service providers to assist us in delivering and improving the Services, such as hosting, payment processing, analytics, customer support, or marketing services. These providers are contractually obligated to handle your personal information confidentially and in compliance with applicable data protection laws.
-
Legal Compliance, Protection, and Safety: We may disclose your personal information if legally required, for the establishment, exercise, or defense of legal claims, or in cases where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats against persons or property, or violations of our Terms of Service.
International Data Transfers
Your personal information may be transferred, processed, and stored in countries outside your jurisdiction. In such cases, we will ensure that appropriate safeguards are in place to protect your personal information and ensure compliance with the applicable data protection laws.
Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please Contact Us immediately.
Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised version on our website. We encourage you to periodically review this Privacy Policy for any updates.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer (DPO) using the following contact details:
Sundale Country Club\ 123 Privacy Lane\ Anytown, USA\ Email: [email protected]